Terms of service

Welcome to MoonBud. These Terms & Conditions govern your access to and use of the MoonBud website, products and services.

By accessing our website or placing an order with MoonBud, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About MoonBud

MoonBud is a kids lifestyle brand owned and operated by Devanta Lifestyle Private Limited.

Through MoonBud, we may offer a range of products designed for children, gifting and lifestyle purposes, including but not limited to jewellery, accessories and other lifestyle products.

MoonBud reserves the right to introduce, modify or discontinue products and services from time to time.

2. Eligibility

Purchases through the MoonBud website should be made by individuals who are legally capable of entering into a binding transaction under applicable law.

As MoonBud is a kids lifestyle brand, we encourage all purchases to be made by:

  • Parents
  • Legal guardians
  • Adults purchasing products as gifts

Children should use the website under appropriate parental or guardian supervision.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on our website are accurate.

However:

  • Actual product colours may vary slightly depending on the customer's device or screen settings.
  • Product dimensions and weights may have minor variations.
  • Handmade or natural products may have slight variations.
  • Packaging may occasionally differ from the images displayed on the website.

Such reasonable variations shall not necessarily be considered product defects.

4. Product Availability

All products displayed on the MoonBud website are subject to availability.

We reserve the right to:

  • Limit the quantity of any product.
  • Discontinue products at any time.
  • Modify product specifications.
  • Cancel an order if a product becomes unavailable.

In the event that an order cannot be fulfilled, the customer will be informed and any eligible payment received will be refunded according to the applicable circumstances.

5. Pricing

All prices displayed on the MoonBud website are in Indian Rupees (₹) unless otherwise specified.

Prices may be changed at any time without prior notice. However, the price applicable to a confirmed order will generally be the price displayed at the time the order was placed, subject to the detection of any obvious pricing or technical error.

Applicable taxes and shipping charges, where relevant, will be displayed during the checkout process.

6. Orders & Acceptance

When you place an order, you are making a request to purchase the selected products.

An order confirmation does not automatically guarantee acceptance of the order.

MoonBud reserves the right to accept, reject or cancel an order for reasons including:

  • Product unavailability.
  • Incorrect pricing.
  • Technical or system errors.
  • Incomplete customer information.
  • Payment authorization issues.
  • Suspected fraudulent activity.
  • Any other legitimate business or operational reason.

If an order is cancelled after payment has been received, any eligible refund will be processed appropriately.

7. Payments

MoonBud may offer various payment methods, including:

  • Credit cards
  • Debit cards
  • UPI
  • Net banking
  • Wallets
  • Other approved digital payment methods
  • Cash on Delivery, where available

Payment methods may vary depending on the customer's location and order value.

MoonBud reserves the right to refuse or cancel transactions that appear unauthorized, fraudulent or suspicious.

8. Cash on Delivery (COD)

Cash on Delivery may be available only for selected products, locations and order values.

MoonBud reserves the right to:

  • Limit COD orders.
  • Require order confirmation before dispatch.
  • Restrict COD availability for specific products or customers based on legitimate operational requirements.

Customers are expected to accept and pay for a valid COD order once it has been successfully delivered.

9. Shipping & Delivery

All orders will be processed and shipped in accordance with the MoonBud Shipping Policy.

Delivery timelines provided on the website are estimates and may vary due to factors beyond our reasonable control.

Customers are responsible for providing accurate delivery information while placing an order.

MoonBud shall not be responsible for delivery delays caused by:

  • Incorrect addresses.
  • Customer unavailability.
  • Natural disasters.
  • Transportation disruptions.
  • Government restrictions.
  • Other circumstances beyond reasonable control.

10. Returns, Exchanges & Refunds

All requests for returns, exchanges and refunds will be governed by the MoonBud Return, Exchange & Refund Policy.

Customers are encouraged to carefully review the applicable policy before making a purchase.

Certain products, including personalized, customized or hygiene-sensitive products, may not be eligible for return or exchange.

11. Product Safety & Proper Use

MoonBud products should be used only for their intended purpose.

Parents and guardians are responsible for ensuring that products are suitable for the child's age and are used under appropriate supervision.

Important Safety Notice

Some products may contain small parts or components that could pose a choking or other safety hazard to young children.

Customers should:

  • Review product descriptions and age recommendations carefully.
  • Keep products containing small parts away from children for whom they are not suitable.
  • Ensure appropriate adult supervision where necessary.
  • Follow all product care and safety instructions.

MoonBud shall not be responsible for injury or damage resulting from misuse, improper handling or use of a product contrary to its intended purpose or provided instructions.

12. Jewellery Products

Certain MoonBud products may include jewellery or accessories.

Customers are advised to:

  • Handle jewellery with care.
  • Avoid exposure to harsh chemicals, perfumes and cleaning agents.
  • Remove jewellery where appropriate to prevent damage.
  • Keep jewellery and small accessories away from very young children when there is a safety risk.

Natural wear and tear, accidental damage or damage caused by improper use may not be covered under the Return & Exchange Policy.

13. Intellectual Property

All content available on the MoonBud website, including but not limited to:

  • The MoonBud name and logo.
  • Brand identity.
  • Website design.
  • Product photographs.
  • Graphics.
  • Text.
  • Videos.
  • Illustrations.
  • Designs and other creative content.

is owned by or used with authorization by MoonBud and/or Devanta Lifestyle Private Limited, unless otherwise stated.

No content may be copied, reproduced, distributed, modified or used for commercial purposes without prior written permission.

14. User Accounts

If MoonBud provides an option to create a customer account, customers are responsible for maintaining the confidentiality of their account credentials.

You agree to provide accurate and up-to-date information while creating or using your account.

Please notify us immediately if you believe that your account has been accessed or used without authorization.

15. Prohibited Activities

Users must not:

  • Use the website for fraudulent or unlawful purposes.
  • Attempt to gain unauthorized access to our website or systems.
  • Interfere with the operation or security of the website.
  • Copy or misuse MoonBud's intellectual property.
  • Provide false or misleading information.
  • Attempt to manipulate pricing, promotions or transactions.
  • Use automated systems to access the website without authorization.

MoonBud may take appropriate action against any misuse of its website or services.

16. Third-Party Services & Links

The MoonBud website may contain links to third-party websites, social media platforms, payment services or other external services.

MoonBud does not control and is not responsible for the content, availability or privacy practices of third-party services.

Customers should review the applicable terms and privacy policies of such third parties before using their services.

17. Promotions & Offers

MoonBud may offer promotional campaigns, discounts, gifts or special offers from time to time.

Unless specifically stated otherwise:

  • Offers may be valid for a limited period.
  • Offers may be subject to specific terms.
  • Offers cannot be combined with other promotions.
  • Offers may be modified or withdrawn in accordance with applicable terms.
  • Promotional products may have different return or exchange conditions where clearly disclosed.

18. Limitation of Liability

To the extent permitted under applicable law, MoonBud and Devanta Lifestyle Private Limited shall not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

19. Indemnification

You agree to indemnify and hold harmless MoonBud and Devanta Lifestyle Private Limited, along with their directors, employees and representatives, from claims or losses arising from:

  • Your misuse of the website or products.
  • Your violation of these Terms & Conditions.
  • Fraudulent or unlawful activities conducted through your account.

This provision will apply to the extent permitted under applicable law.

20. Privacy

Your use of the MoonBud website and services is also governed by our Privacy Policy.

By using our website, you acknowledge that your personal information may be collected and processed in accordance with the MoonBud Privacy Policy.

21. Changes to Terms & Conditions

MoonBud may update or modify these Terms & Conditions from time to time.

Any updated version will be published on the MoonBud website with a revised effective date.

Continued use of the website after changes become effective may constitute acceptance of the updated Terms & Conditions.

22. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising from the use of the MoonBud website, products or services shall be subject to the jurisdiction of the appropriate courts, subject to applicable laws and any mandatory consumer dispute-resolution mechanisms.

23. Contact Us 🌙

If you have any questions regarding these Terms & Conditions, please contact us through the official MoonBud customer support channels available on our website.

MoonBud
Tiny Treasures for Little Stars 🌙
A Kids Lifestyle Brand of Devanta Lifestyle Private Limited