Shipping policy

At MoonBud, we take great care to ensure that every little treasure reaches you safely and beautifully packaged. Please read our Shipping Policy to understand how orders are processed, dispatched and delivered.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing it.

Standard Products

Most ready-to-ship products are generally processed within 1–3 business days.

Personalized or Made-to-Order Products

Customized, personalized or made-to-order products may require additional processing time. The estimated dispatch timeline for such products will be communicated on the relevant product page or during the ordering process.

Business days do not include Sundays or public holidays.

2. Shipping & Delivery Timeline

Once an order is dispatched, the estimated delivery timeline may vary depending on the delivery location.

Estimated Delivery Time

  • Metro Cities: Approximately 2–5 business days after dispatch.
  • Other Cities & Towns: Approximately 3–7 business days after dispatch.
  • Remote Locations: Delivery may take longer depending on courier service availability.

These timelines are estimates and may vary due to circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

MoonBud may also offer:

  • Free shipping on selected orders or above a specified order value.
  • Special promotional shipping offers during selected campaigns.

Any applicable conditions for free shipping will be clearly communicated on our website.

4. Order Tracking

Once your order has been dispatched, you may receive shipping and tracking details through your registered mobile number or email address.

You can use these details to track the progress of your shipment.

Please allow some time for tracking information to become active after the order has been dispatched.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address while placing an order.

Please ensure that the following details are correct:

  • Recipient's full name.
  • Complete address.
  • Correct postal/ZIP code.
  • Valid mobile number.
  • Any necessary landmark or delivery instructions.

MoonBud may not be responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

6. Change of Shipping Address

If you need to change your delivery address after placing an order, please contact MoonBud customer support as soon as possible.

Address changes can only be accommodated if the order has not yet been dispatched.

Once an order has been handed over to our shipping partner, changing the delivery address may not be possible.

7. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

If a delivery attempt is unsuccessful because:

  • The recipient is unavailable.
  • The provided address is incorrect.
  • The customer refuses delivery without a valid reason.
  • The delivery partner is unable to contact the customer.

The shipment may be returned to MoonBud.

In such cases, additional shipping charges for re-dispatching the order may apply.

8. Delays in Delivery

While we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions.
  • Public holidays.
  • Transportation disruptions.
  • High order volumes.
  • Delivery restrictions in certain locations.
  • Events beyond our reasonable control.

MoonBud will make reasonable efforts to assist customers in tracking delayed shipments.

9. Damaged or Tampered Packages

If your package appears damaged, opened or tampered with at the time of delivery, we recommend that you:

  • Take photographs or videos of the package, where possible.
  • Report the issue to the delivery partner.
  • Contact MoonBud customer support as soon as possible.
  • Retain the original packaging until the matter has been reviewed.

Any issue relating to a damaged or incorrect product should be reported within 48 hours of delivery.

10. Partial or Incorrect Deliveries

If you receive an incorrect product or if an item from your order is missing, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • Photographs or videos of the received package and products.
  • Details of the missing or incorrect item.

Our team will review the matter and provide an appropriate resolution.

11. Cash on Delivery Orders

Cash on Delivery (COD) may be available for selected products and locations.

MoonBud reserves the right to:

  • Restrict COD availability for certain locations or products.
  • Apply order value limits for COD orders.
  • Verify selected COD orders before dispatch.

Customers may be required to confirm their order before it is processed.

12. Undelivered or Returned Shipments

If an order is returned to MoonBud because of an unsuccessful delivery, our customer support team may contact the customer regarding re-dispatch.

Additional shipping charges may apply for re-shipping an order that was returned due to an incorrect address, repeated unsuccessful delivery attempts or customer unavailability.

13. International Shipping

Currently, MoonBud ships within India only, unless otherwise stated on our official website.

If MoonBud begins offering international shipping in the future, the applicable shipping charges, delivery timelines, customs duties and other terms will be communicated separately.

14. Changes to This Shipping Policy

MoonBud may update this Shipping Policy from time to time to improve our services or reflect changes in our business operations.

Any updates will be published on this page and will become effective from the date of publication.

Contact Us 🌙

For any questions regarding your order, shipping or delivery, please contact us through the official customer support channels available on the MoonBud website.

MoonBud
Tiny Treasures for Little Stars 🌙
A Kids Lifestyle Brand of Devanta Lifestyle Private Limited