Refund policy

At MoonBud, we create thoughtfully designed products to celebrate the beautiful journey of childhood. We take great care in maintaining the quality of our products and want every customer to have a pleasant shopping experience.

Please read our Return, Exchange & Refund Policy carefully before making a purchase.

1. Exchange Policy

We offer an exchange on eligible products within 7 days from the date of delivery.

To be eligible for an exchange:

  • The product must be unused, unworn and undamaged.
  • The product must be returned in its original condition.
  • All original packaging, tags, certificates and complimentary items, if any, must be included.
  • A valid order invoice or proof of purchase must be provided.
  • The product must successfully pass our quality inspection.

Exchange Value

Products can be exchanged for another eligible product available on MoonBud.

  • If the new product has a higher value, the customer will need to pay the difference.
  • If the new product has a lower value, the remaining amount may be handled according to the applicable MoonBud store credit or refund process, where applicable.
  • Any promotional discount or offer applied to the original order may not be transferable to the exchanged product.

2. Products Eligible for Return or Replacement

A return, replacement or refund may be considered in the following circumstances:

  • You received the wrong product.
  • The product was damaged during delivery.
  • The product has a verified manufacturing defect.
  • The product received is significantly different from its description or specifications.

Customers must inform MoonBud about such an issue within 48 hours of delivery.

Please share:

  • Order number.
  • Clear photographs or videos of the product.
  • Photographs of the outer packaging, where relevant.
  • A brief description of the issue.

Approved cases will be eligible for an appropriate resolution, which may include a replacement, exchange, repair or refund, depending on the nature of the issue and product availability.

3. Change of Mind Returns

We understand that sometimes customers may change their minds after receiving a product.

Eligible unused and unopened products may be considered for return within 7 days of delivery, subject to approval by MoonBud and the conditions mentioned in this policy.

For such returns:

  • The product must be in its original, unused and resaleable condition.
  • Original packaging and tags must be intact.
  • Return shipping charges may be borne by the customer.
  • Original shipping, handling or gift-wrapping charges, if applicable, may be non-refundable.
  • Refunds will be processed only after the returned product has been received and successfully inspected.

4. Non-Returnable & Non-Exchangeable Products

Certain products cannot be returned or exchanged due to hygiene, safety, customization or product-specific reasons.

These may include:

Personalized Products

Products that have been engraved, customized or personalized specifically for a customer.

Made-to-Order Products

Products specially manufactured or sourced based on a customer's individual order.

Used or Damaged Products

Products that have been worn, used, washed, altered or damaged after delivery.

Incomplete Returns

Products returned without their original packaging, tags, certificates or essential components, where applicable.

Final Sale Products

Products clearly marked as Final Sale, Non-Returnable or Non-Exchangeable at the time of purchase.

5. Special Policy for Jewellery

As MoonBud may offer precious and lifestyle products, including jewellery, additional conditions may apply.

For jewellery products:

  • The product must not have been worn or altered.
  • Original jewellery packaging must be intact.
  • Any certificate provided with the product must be returned.
  • Engraved or personalized jewellery will generally not be eligible for return or exchange.
  • Products damaged due to improper handling, accidental damage or normal wear and tear will not be considered manufacturing defects.

MoonBud reserves the right to conduct a detailed quality inspection before approving any jewellery-related return, replacement or exchange.

6. Special Policy for Kids' Products

The safety and well-being of children are extremely important to us.

For hygiene and safety reasons, certain children's products may not be eligible for return once opened or used. The exact eligibility of such products may also depend on the nature of the product.

We encourage parents and guardians to carefully review product descriptions, specifications and suitability information before placing an order.

7. How to Request a Return or Exchange

To initiate a return, exchange or report a product-related concern, please contact our customer support team.

You may be required to provide:

  1. Your full name.
  2. Order number.
  3. Registered mobile number or email address.
  4. Reason for the return or exchange.
  5. Photographs or videos of the product, where required.

Once your request is received, our team will review the details and provide further instructions.

Please do not send a product back without receiving confirmation or return instructions from MoonBud.

8. Return Pickup & Shipping

Where a return or replacement is approved, MoonBud may arrange a pickup depending on the customer's location and serviceability.

MoonBud May Bear the Return Cost When:

  • The wrong product was delivered.
  • The product arrived damaged.
  • A verified manufacturing defect is found.

The Customer May Bear the Return Cost When:

  • The product is being returned due to a change of mind.
  • An exchange is requested for personal preference.
  • The customer selected an incorrect product or variant.

Any applicable shipping charges will be clearly communicated during the return or exchange process.

9. Quality Inspection

Every returned product is subject to a quality inspection by MoonBud.

A return, exchange or refund may be declined if:

  • The product has been used or worn.
  • The product has been damaged after delivery.
  • Original components or packaging are missing.
  • The product does not meet the eligibility requirements mentioned in this policy.
  • The claimed issue cannot be verified.

MoonBud's quality team will make a fair assessment based on the condition of the returned product.

10. Refund Policy

Refunds will be initiated only after the returned product has been received and inspected, where a physical return is required.

Once approved:

  • The refund will generally be processed to the original payment method, wherever possible.
  • Processing time may vary depending on the payment provider or financial institution.
  • Shipping and other service charges may not be refundable unless the return is due to an error or verified issue attributable to MoonBud.

For Cash on Delivery orders, customers may be asked to provide appropriate bank account details for processing an approved refund.

11. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the order will be governed by this Return, Exchange & Refund Policy.

MoonBud reserves the right to cancel an order due to reasons including:

  • Product unavailability.
  • Pricing or technical errors.
  • Incomplete or inaccurate customer information.
  • Suspected fraudulent transactions.
  • Circumstances beyond our reasonable control.

In such cases, any eligible payment received will be handled in accordance with applicable laws and the circumstances of the cancellation.

12. Damaged or Tampered Packages

If your package appears visibly damaged or tampered with at the time of delivery, we recommend that you:

  • Take photographs or videos of the package before opening it, where possible.
  • Report the concern to the delivery partner, if appropriate.
  • Contact MoonBud customer support as soon as possible.

Please retain the original outer packaging until your concern has been reviewed.

13. Refusal of Return or Exchange

MoonBud reserves the right to refuse a return or exchange request where:

  • The policy conditions have not been met.
  • The product is not eligible for return or exchange.
  • There is evidence of misuse, alteration or damage after delivery.
  • The return request is fraudulent or made in bad faith.

Nothing in this policy is intended to limit any non-excludable consumer rights available under applicable law. Indian e-commerce rules require clear disclosure of return, refund and exchange terms, including return-shipping costs, and provide protections where goods are defective, deficient, spurious or materially different from what was advertised.

14. Policy Updates

MoonBud may update or modify this Return, Exchange & Refund Policy from time to time.

Any changes will become effective once the updated policy is published on our website. We encourage customers to review this page periodically.

15. Contact Us 🌙

For any questions regarding returns, exchanges or refunds, please contact us through the official MoonBud customer support channels mentioned on our website.

MoonBud
Tiny Treasures for Little Stars 🌙
A Kids Lifestyle Brand of Devanta Lifestyle Private Limited