Privacy Policy

At MoonBud, we value the trust of our customers and are committed to protecting their privacy and personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit or make a purchase through our website, interact with our services or contact us.

By using MoonBud's website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us while placing an order, creating an account, contacting us or interacting with our website.

This may include:

  • Full name
  • Mobile number
  • Email address
  • Shipping and billing address
  • Payment and transaction details
  • Order history
  • Communication preferences
  • Information provided while contacting customer support

We may also automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Website usage information
  • Cookies and similar technologies

2. Children's Privacy

MoonBud is a kids lifestyle brand; however, our products are intended to be purchased by parents, guardians and other adults.

Our website and services are not intended for children to independently provide personal information or make purchases.

We do not knowingly collect personal information directly from children. If we become aware that personal information has been provided by a child without appropriate consent, we will take reasonable steps to delete or appropriately handle such information.

Parents or guardians who believe that a child has provided personal information to us may contact MoonBud's customer support team.

3. How We Use Your Information

We may use your information to:

  • Process and deliver your orders.
  • Communicate order confirmations and shipping updates.
  • Provide customer support.
  • Process payments and refunds.
  • Improve our products and services.
  • Personalize your shopping experience.
  • Send promotional offers and marketing communications, where permitted or with appropriate consent.
  • Prevent fraudulent or unauthorized transactions.
  • Comply with applicable legal and regulatory requirements.

4. Payment Information

MoonBud may use trusted third-party payment service providers to process online payments.

We do not intentionally store complete credit card, debit card or other sensitive payment credentials on our own systems unless required and permitted under applicable laws and appropriate security standards.

Payment information may be processed according to the privacy and security policies of the relevant payment service provider.

5. Sharing of Information

MoonBud does not sell your personal information as a business.

However, we may share relevant information with trusted third parties when necessary to operate our business and provide our services, including:

  • Payment service providers
  • Courier and logistics partners
  • Technology and website service providers
  • Customer support providers
  • Marketing and communication service providers
  • Government authorities or legal entities, where required by law

We only share information reasonably necessary for the relevant purpose.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

  • Remember your preferences.
  • Keep items in your shopping cart.
  • Understand website traffic and performance.
  • Improve website functionality.
  • Provide relevant marketing or advertising.

You may choose to disable or manage cookies through your browser settings. However, doing so may affect certain features of our website.

7. Marketing Communications

With your consent or where otherwise permitted by applicable law, MoonBud may send you:

  • Product updates
  • New collection announcements
  • Special offers
  • Promotional messages
  • Festival and gifting campaigns

These communications may be sent through email, SMS, WhatsApp or other appropriate channels.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided or by contacting our customer support team.

Please note that you may still receive important transactional communications relating to your orders.

8. Data Security

We take reasonable administrative, technical and organizational measures to protect your personal information against unauthorized access, misuse, loss or disclosure.

However, no method of transmitting or storing information electronically is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

We encourage customers to keep their account credentials and personal information confidential.

9. Data Retention

MoonBud may retain personal information for as long as necessary to:

  • Process orders and provide services.
  • Maintain business and transaction records.
  • Resolve customer concerns or disputes.
  • Meet legal, tax and regulatory obligations.
  • Prevent fraud and misuse.

Once information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

10. Your Rights & Choices

Subject to applicable laws, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Withdraw consent in certain circumstances.
  • Opt out of marketing communications.
  • Raise concerns regarding how your information is handled.

To exercise these rights, please contact MoonBud through the official contact details provided on our website.

11. Third-Party Links

Our website or social media platforms may contain links to third-party websites or services.

MoonBud is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their respective privacy policies before providing personal information.

12. Social Media & User Content

If you interact with MoonBud through social media platforms, participate in campaigns or share content featuring our products, we may interact with or repost such content where appropriate and with necessary permissions.

Information shared publicly on social media platforms may also be subject to the privacy policies of those respective platforms.

13. Business Transfers

In the event of a merger, acquisition, restructuring or transfer of business assets involving Devanta Lifestyle Private Limited or MoonBud, relevant customer information may be transferred as part of the transaction, subject to applicable laws and appropriate safeguards.

14. Changes to This Privacy Policy

MoonBud may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal requirements.

The updated policy will be published on our website with a revised effective date. We encourage you to review this page periodically.

15. Contact Us 🌙

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us through the official MoonBud customer support channels.

MoonBud
Tiny Treasures for Little Stars 🌙
A Kids Lifestyle Brand of Devanta Lifestyle Private Limited